How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer, or chat with us live via the chat box.

How can I get instant answers to my questions?

Simply type your question or keywords into the question box on our Customer Support page. Suggested answers and helpful articles will appear instantly.

Can I return or exchange a product?

Yes, returns are accepted within 30 days. See our full refund policy for details.

What delivery options are available?

We offer standard shipping (7–14 business days) and express shipping (3–7 business days). Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, express shipping costs $15. MF Plus members qualify for free shipping on all orders. Full details: https://massfabrications.com/policies/shipping-policy

MF Plus is our exclusive membership offering free shipping, early access to new products, and member-only deals.

Shipping policy

Last updated: 06/04/2025

Shipping Policy

At Mass Fabrications, we aim to provide a seamless shopping experience, including fast and reliable shipping. Here's what you can expect from our shipping policy:

Shipping Methods

We offer several shipping options to meet your needs, including standard and express shipping.

Shipping Rates

Free standard shipping is exclusively available to MF Plus members. For all other customers, shipping rates are calculated at checkout based on your location and selected shipping method. You can view the shipping costs at checkout before completing your purchase.

Processing Time

Orders are typically processed within 1-2 business days. Once processed, the shipping time will depend on the shipping method selected and your delivery address.

Shipping Time

For Australia, standard shipping usually takes 7-14 business days, and express shipping takes 3-7 business days.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. You can also access tracking and order information through our Track Your Order page.

Delivery Issues

If you encounter any delivery issues, such as delays, missing items, or damages, please contact us via our Contact Page or submit a Refund Request. You may also email us at support@massfabrications.com for assistance.

Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy.

Contact Us

If you have any questions about our shipping policy or need further support, feel free to contact us:

Mass Fabrications Pty Ltd
ACN 674 832 430

📞 0481 699 107
📧 info@massfabrications.com

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