How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer, or chat with us live via the chat box.

How can I get instant answers to my questions?

Simply type your question or keywords into the question box on our Customer Support page. Suggested answers and helpful articles will appear instantly.

Can I return or exchange a product?

Yes, returns are accepted within 30 days. See our full refund policy for details.

What delivery options are available?

We offer standard shipping (7–14 business days) and express shipping (3–7 business days). Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, express shipping costs $15. MF Plus members qualify for free shipping on all orders. Full details: https://massfabrications.com/policies/shipping-policy

MF Plus is our exclusive membership offering free shipping, early access to new products, and member-only deals.

MF Plus | Mass Fabrications – MASS FABRICATIONS

By using MF Plus, you agree to the MF Plus T&C.

At MF Plus, we believe in rewarding our loyal customers with exclusive benefits, discounts, and VIP experiences.

MF Plus member enjoying rewards and shopping benefits

💸 20% Off with the MF Welcome Offer

When you shop with Mass Fabrications, our MF Welcome Offer gives you 20% off your order. When the MF Welcome Offer is applied to your order, you'll also be enrolled in MF Plus if you aren't already a member. Your MF Plus membership is free and there are no ongoing membership fees.

🚚 Free Standard Shipping

MF Plus members can enjoy free standard shipping on eligible orders, subject to our shipping terms and any applicable exclusions.

🎯 MF Rewards — Earn Points & Redeem Rewards

With MF Rewards, you can earn points when you purchase eligible products. Use your accumulated points to redeem discounts and other available rewards. Your points balance can grow with your purchases, giving you more opportunities to save on future orders.

🏷️ Exclusive Member Offers

Enjoy access to MF Plus member offers and selected promotions throughout the year. We'll continue to introduce offers and benefits designed specifically for our members.

📧 Stay Connected

Stay connected with Mass Fabrications and receive information about MF Plus benefits, offers, new products and promotions when you have provided the appropriate marketing consent.