How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer, or chat with us live via the chat box.

How can I get instant answers to my questions?

Simply type your question or keywords into the question box on our Customer Support page. Suggested answers and helpful articles will appear instantly.

Can I return or exchange a product?

Yes, returns are accepted within 30 days. See our full refund policy for details.

What delivery options are available?

We offer standard shipping (7–14 business days) and express shipping (3–7 business days). Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, express shipping costs $15. MF Plus members qualify for free shipping on all orders. Full details: https://massfabrications.com/policies/shipping-policy

MF Plus is our exclusive membership offering free shipping, early access to new products, and member-only deals.

Mass Fabrications | Innovation for Independent Living

Innovative Products for Independent Living

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Home Safety

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Smart Monitoring

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Senior Consulting Australia

Senior Consulting Australia is a proud subsidiary of Mass Fabrications Pty Ltd, committed to helping older Australians navigate technology safely and confidently.

We provide personalised support to help seniors confidently use technology and remain independent at home.

How We Can Help

Product Setup & Installation Support
One-on-One Technology Training
Home Safety & Smart Living Support

Get in Touch

Need help or would like to book a consultation? We're here to support you.

Phone: 0481 699 107
Email: info@seniorconsulting.care

Mass Fabrications Insights

Safe Online Banking Practices for Seniors

Online banking offers convenience, letting you check balances, pay bills, and transfer money from the comfort of home. However, seniors are often targeted by scams, making safety practices essential. This...

Strength Exercises for Seniors: Enhancing Health and Independence

Maintaining physical strength is crucial for seniors to support daily activities, enhance mobility, and reduce the risk of falls and injuries. Strength training exercises can help seniors improve muscle mass,...

Prevention is Better Than Cure: A Proactive Approach to Health and Well-Being

The adage "prevention is better than cure" highlights a fundamental principle in healthcare and well-being: taking proactive steps to prevent diseases and health issues is more effective, less costly, and...

Australian Seniors and Online Scams: Navigating the Digital Threat Landscape

The digital revolution has brought numerous advantages to everyday life, from instant communication to convenient access to services and information. However, it has also created new avenues for cybercrime, with...

Meditation for Seniors: A Path to Enhanced Well-Being

Meditation is a practice that involves focusing the mind and achieving a state of relaxation and mental clarity. For seniors, meditation offers numerous physical, mental, and emotional benefits that can...

Reading for Seniors: Enriching Lives Through Literature

Reading is a timeless activity that offers numerous benefits, particularly for seniors. As people age, staying mentally active and engaged becomes increasingly important for maintaining cognitive health and overall well-being....

Good Sleeping Habits: The Key to Restful Nights and Energized Days

Quality sleep is essential for overall health and well-being, particularly as we age. Seniors often experience changes in sleep patterns, which can lead to insomnia, daytime drowsiness, and other sleep-related...

Healthy Diet for Seniors: Nourishing the Golden Years

Maintaining a healthy diet is essential for seniors to support overall health, manage chronic conditions, and enhance quality of life. As people age, their nutritional needs change due to factors...

Never Miss a Visitor Again: A Safer Way to Answer the Door

For many older Australians, answering the door isn’t always simple. It can mean rushing, risking a fall, or struggling to hear who’s outside. Whether it’s a delivery, a neighbour, or a...

Ultra-Slim Pop-Up RFID Wallet: Smart, Secure, and Convenient

At Mass Fabrications, we’re always looking for innovative products that make everyday life easier. The Ultra-Slim Pop-Up RFID Wallet is a perfect example — combining sleek design, convenience, and modern...